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Sunday, November 30, 2014

Hyatt Regency Kuantan Resort

If you are hoping to stay at a beach resort in Kuantan, other than Club Med at Cherating beach, there is a 5 star beach resort located at Telok Cempadak beach-Hyatt Regency Kuantan. I was there for 3 days 2 nights with my team last month. I actually felt quite hot and humid when we arrived although it was monsoon season for East Coast of Malaysia. The raining started to pour around evening time till night. So, it still not too bad if you are planning to have your beach holiday during monsoon season.
Reception Area

The Telok Cempadak beach, view from Kampung Restaurant. We saw two man fishing by the beach, I wondered how do they fish when the wave is so strong.
Beach Area

The swimming pool is located beside the Kampung restaurant. You can actually relax near the pool side while having a good view of the beach. It is just a few walks to the beach.

Swimming Pool Area

Hotel Rooms

I was sharing the room with another colleague. We were given a corner room, facing the staircase while other colleagues gets garden view.
The floor is tiled from the bathroom towards the door area. While, the room area is covered by wooden flooring. You won't feel so cold when stepping on it in the room.

The room is quite spacious however it doesn't give us a 5 star feel of it. All of the furniture is quite old and the air-conditional sounds at night which gave us sleepless nights.

The Minibar area consists of a refrigerator, a kettle, some coffee and tea, and two bottles of water. Again, sign of old cupboard, some of the area already torn off. It is quite disappointing when they claimed themselves as 5-star resort.

Overall the toilet is clean, however there are stains in the bathtub. I do not actually dare to use the bathtub after seeing the stains. The housekeeping service also kinda bad. For my first day there. they actually give us one hand towel instead of two. For second day, after cleaning they didn't give us the floor mat and hand towel at all. 

So far, the toiletries are quite complete.

Here is the view from our balcony, directly facing the staircase. We have to close our balcony door 24/7 since it is too expose to the corridor.

Most of us didn't really have a good stay there although it is a 5-star resort. In this three days, we had our breakfast, lunch to dinner in the hotel and variety of food is always the same for three consecutive days. We were quite disappointed with the food both taste and variety. When we confronted the chef about the food, they have a lot of excuses to counter back us. In addition, most of the staffs are temporary staffs that are not well trained, in few meals the staffs actually try to avoid me when I asked for refill of drinking water. Some of my colleagues actually got food poisoning after back to KL.

I hope the management will take serious of the customer's feedback, this is to help them to bring improvement of their services as 5-star resort. The resort seriously need to refurbish the rooms, it seem most of the furnitures are old and faded.

Hyatt Regency Kuantan Resort
Address: Jalan Telok Cempedak, 25050 Kuantan, Pahang
Phone:09-518 1234
Hyatt Regency Kuantan Website 

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